It's not a brand, it's a statement. We're dedicated to giving you an excellent experience, tailored to your needs. Don't hesitate to reach out if you have any questions or concerns. We're here to assist you anytime. InvoSpa Kneading Massager 1 2 3 4 5 6 Heat Function Our neck and shoulder massager can be used with or without the heating function, for your personal preference. Auto Shutdown The massager has a built-in timer and it will automatically turn off after 15 minutes. Adjustable Intensity This neck massager has 3-speed strength levels which allow you to get the right and appropriate amount of pressure. Portable and Durable This massager includes a wall power adapter and a car charger, so you can have a self-massage in your home, office, or car when you're traveling. 2 Massage Directions Built in a Bi-directional movement control to mimic the motion of in-person massage experience. This shiatsu massager will auto-reverse each minute for better distribution of massage effects. 8 Massage Nods Our shoulder massager includes four large and four small nodes that can be used on various parts of the body such as the shoulders, upper and lower back, waist, thighs, calves, feet, and arms. What is the return policy for this item? 30 days free returns, No questions asked Does this have to be plugged in while using it? yes, this is a corded massager. Has to be plugged in Is it loud? No it is not. Just a light hum This package includes